Returns and Exchanges
General: All returns must be postmarked no later than 10 days from the original customer shipment date.
Returns and exchanges must be in new condition and must include all instructions and original packing material.
Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 30% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange of instock items, however if the item was warehouse transferred there will be a 30% restock fee. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Are subject to 30% restock fee and must be received within 10 days of orginial shipment date, customer is responsible for all shipping charges.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase.
Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.
CLEARANCE ITEMS: ALL SALES ARE FINAL, NO RETURNS!!!!
Send exchanges and returns to:
United Cycle
3797 Robert C Byrd Drive
Beckley,WV 25801
